FAQ

You can submit your inquiry directly through our online contact form on the website, send us an email, or contact us by phone. Our sales representatives will then promptly get in touch with you to discuss your specific needs and requirements.

We require basic information such as the type of device, desired quantity, and any specific technical requirements. Please also provide your contact information so we can create an appropriate quote for you.

We strive to respond to all inquiries within 48 business hours. If additional information is needed to create a quote, we will contact you.

After understanding and confirming your requirements, we will send you a detailed quote. If you accept the quote, a purchase agreement follows, and we begin preparing your order for shipment.

We accept various payment methods, including bank transfers, credit cards. Details will be specified in the purchase agreement.

We organize shipping through trusted carriers specialized in transporting medical devices. Delivery times vary based on location and equipments availability. Shipping costs and estimated delivery times will be detailed in the purchase agreement.

We provide comprehensive customer service that includes installation, on-site training, and technical support. Our service team is available for maintenance and repairs to ensure optimal performance of your equipments.

Yes, all our devices come with a standard warranty, the scope and duration of which vary depending on the type of equipments. Warranty details are specified in the purchase agreement.

We ask you to inspect all deliveries immediately upon receipt. If a device is damaged, please contact us immediately to ensure a swift resolution. We will organize a repair or replacement as necessary, according to our return and exchange policies.